Click "Get Started" or "Register" and enter your email, name, and password. No credit card required for trial. You'll be logged in immediately and can start exploring the platform.
Do I need a credit card to sign up?
No! You can create an account and explore the platform without entering payment information. When you're ready to launch campaigns, you can add credits or subscribe to a plan.
How quickly can I launch my first conference?
Most users launch their first conference within 5 minutes of signing up. Simply add credits, upload your participant list (or enter phone numbers manually), and click "Start Conference". Our platform handles the rest.
💰 Billing & Pricing
What's the difference between credits and subscriptions?
Credits: Pay-as-you-go option. Buy $10, $50, or $100 credit packages anytime. Perfect for one-time events. Credits never expire.
Subscriptions: Monthly plans (Basic $49, Pro $199, Enterprise $499) with included credit allocations, better rates, and priority support. Best for regular usage.
How much does it cost to run a conference?
Pricing is based on participants and duration. Typical costs: $0.05-$0.10 per participant + $0.01-$0.02 per minute. A 100-person, 30-minute conference typically costs $15-$25. View exact pricing before launching each conference.
What if a campaign fails?
If an SMS campaign sends 0 messages (complete failure), you're automatically refunded. We only charge for services actually delivered. All refunds are logged in your transaction history.
Do credits expire?
No! À la carte credits never expire. Use them whenever you need them, whether that's tomorrow or six months from now.
Can I cancel my subscription anytime?
Yes! Cancel anytime from your subscription management page. You'll retain access until the end of your current billing period. No cancellation fees.
📞 Conference Calling
How many participants can join a conference?
Up to 2,000 participants! Our platform automatically handles large-scale calling with intelligent batching (100 calls per batch) and rate limiting to ensure smooth delivery.
What is caller screening and how does it work?
Caller screening lets participants request speaking time without interrupting the call. They can press * on their phone or text QUESTION to your campaign number. You'll receive an SMS notification and can approve or reject their request via text message.
Do participants start muted?
Yes! All participants join muted in moderated conferences. As the moderator, you control who can speak and when, ensuring organized, professional calls.
Can participants join via SMS?
Yes! Participants can text JOIN to your campaign number to receive a call connecting them to the conference. Perfect for last-minute attendees or those who missed the initial batch call.
How do live surveys work during calls?
Create survey questions before or during the call. Participants respond by pressing phone keypad numbers (DTMF) or texting their answers. Results appear in real-time on your dashboard.
💬 SMS Campaigns
How do I send an SMS campaign?
From your dashboard, click "SMS Campaigns" → "Create Campaign". Upload your recipient list, compose your message (160 characters max recommended), and click send. Our platform processes messages with automatic opt-out management.
How does opt-out management work?
Recipients can text STOP to opt out of future messages. Our platform automatically tracks opt-outs and prevents sending to opted-out numbers. This ensures compliance with SMS regulations (TCPA, etc.).
What's the delivery rate for SMS?
Typically 95%+ for valid phone numbers. You can track delivery status (sent, delivered, failed) in real-time for every campaign. Failed messages are logged with reasons (invalid number, carrier rejection, etc.).
Can participants reply to SMS messages?
Yes! All inbound SMS messages are captured and displayed in your "Inbound Messages" dashboard. You can view replies, screening requests, survey responses, and opt-out notifications.
🔒 Technical & Security
Is my data secure?
Yes! We use enterprise-grade security including encrypted database storage (PostgreSQL), API key authentication, webhook signature validation (Stripe), and password hashing (Werkzeug). All payment processing is handled by Stripe (PCI-compliant).
What happens if the platform goes down during my conference?
Our platform is built on reliable infrastructure (Replit + Twilio). In the unlikely event of downtime, active conferences continue running on Twilio's servers. You can still control them via Twilio's API or dashboard.
Do you provide API access?
Yes! Advanced users can use API endpoints for conference management, moderator controls, and webhook integrations. API key authentication is required. Contact support for API documentation.
How is participant data stored?
Phone numbers and participant data are stored in a secure PostgreSQL database. We only retain data necessary for service delivery and billing. You can delete conferences and associated data anytime.
🆘 Support
What support do you offer?
Basic Plan: Email support (24-48 hour response) Pro Plan: Priority email support (12-24 hour response) Enterprise Plan: 24/7 phone support + dedicated account manager
Can you help me set up my first conference?
Absolutely! Email support@redwavetalk.com or use the in-app help chat. Pro and Enterprise customers can schedule onboarding calls for personalized setup assistance.
What if I need a custom feature?
We're always improving RED WAVE TALK! Email feature requests to support@redwavetalk.com. Enterprise customers can request custom development for specific needs.